We have our return policies in place as follows in case there is any unsatisfactory issues :
Call us at at +91-70459 55592 or Whatsapp uson the same numberfor placing a return query. You can also e-mail us at ‘email@example.com’ for Reverse Pick Up. Please have your Order Number/Registered Email id, Product Name and your Pick-Up Addressinformation ready before you call. Notify us within 7 days of receipt of order.
Never send back an item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
You should email us a photo of the damaged product. You can return an item if you have received a faulty/defective product or a physically damaged item.
Not all products are eligible for returns. Please make it a point to understand which products are eligible for returns before purchasing. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale" and “Not for return” the same will be mentioned against some of the products in its product description which are not eligible for return.
If you are sending us an email, it should contain comprehensive details of the defects/complaints of the order/package delivered to you. Please note that gleamberry shall examine the returned products for all such defects/variations, on the basis of the customers' emails.
Once the return is accepted and approved by us, please re-pack the items to be returned with all original packaging, unused and unwashed for hygiene reasons; and returned with tags in place. Items without tags will not be accepted. Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit.
Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.
On confirming for the reverse pick up, we will arrange for a suitable time to get the product picked up from the given pick up address within 7 days .
Once the returned products meet the above return specifications post quality check, we will ship the replacement or refund the customer in the form of Store Credit/ or transfer to your bank account. Please note that the store credit can only be used for products of the same or higher value.
If there are multiple products being ordered, and for any reason whatsoever, we are unable to deliver a certain product/s, the customer shall be allowed to select an alternate product. However, in case the customer does not wish to select any alternate product/s, we shall agree to either provide store credit or transfer to your given bank account to refund the amount for that particular product. The decision to provide a refund lies at the sole discretion of Gleamberry.
The details of the products or product specifications (weight, color, handwork details, size, etc.) as mentioned on gleamberry are only approximate values.
Because products on gleamberry are designer made, hand woven and intricately crafted and sourced from various parts of India, there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, color settings and capabilities of computer monitors.
Color & Description Disclaimer
A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.
Embellishments or Sequences Missing
We assure you regarding the quality of our products. However, as regards to sequence and other beaded embroidery these have a tendency to come off.
All returns are subject to the discretion of Gleamberry.
All claims/ issues are subject to the jurisdiction of local Court only in Mumbai, India.
Return Shipping Address:
Please write our complete warehouse address on the packet along with the phone number. Preferably put a tamper proof packing on the shipping box.